• General Knowledge
  • Billing Question
  • How long will I get my order?

    Your order will be processed automatically by our system, and will arrive at your social media account in just a few minutes-hours.

    Why are my Instagram Followers dropping?

    Occasionally Instagram will delete accounts that users mark as spam. This causes follower counts to drop all across Instagram. Sometimes it impacts our customers, sometimes it doesn't. If you experience drops within first 30 days of your purchase, we will happily refill your followers in accordance with our free refill policy.

    How do I request a refill?

    You can request a refill from us for free by sending an email order number and the number of Followers that drop to support@veongram.com or via Ticket on the website.

    Is this safe?

    The services we provide are very safe, starting from payments that are directly integrated by Paypal and order processes without the need for your social media account password.

  • What payments are received?

    We accept payment through Paypal and Credit Cards

    Can I request a refund?

    Refunds can only be done if there are errors in your order which if it is a mistake of our system, such as an order that has not been processed for more than a few days. The refund process will take 1-7 days, before that you have to contact us first, if you do dispute on Paypal, the refund process will be more difficult.